Links and References for Performance

By Gerd Waloszek, SAP User Experience, SAP AG – Updated: October 12, 2010

Books | Papers | Links

Below, you will find a collection of books, papers, and links for the topics of (perceived) performance and responsiveness. Some of these have been referenced by articles in this highlight topic, some were used for the articles but not cited, while others have been cited by listed references (particularly some original sources that are hard to get). Please note that we cannot guarantee that the links provided below will work in the future.



  • Alan Cooper, Robert M. Reimann & Dave Cronin (2007). About Face 3.0: The Essentials of Design. John Wiley & Sons (Chapter: Optimizing for Responsiveness, Accommodating Latency; p.220-221). (See book in the book list )
  • Jeff Johnson (2010). Designing with the Mind in Mind. Morgan Kaufmann Publishers (Chapter 12: We Have Time Requirements). (ReviewSee book in the book list)
  • Jeff Johnson (2007). GUI Bloopers 2.0: Common User Interface Design Don'ts and Do's. Morgan Kaufmann Publishers (Chapter 1: First Principles; Basic Principle 8: Design for Responsiveness; Chapter 7: Responsiveness Bloopers). (ReviewSee book in the book list)
  • Jeff Johnson (2000). GUI Bloopers: Don'ts and Do's for Software Developers and Web Designers. Morgan Kaufmann Publishers (Chapter 1: First Principles; Principle 7: Design for Responsiveness; Chapter 7: Responsiveness Bloopers). (ReviewSee book in the book list)
  • Jakob Nielsen (1993). Usability Engineering. San Diego, CA: Academic Press. (Chapter 5: Usability Heuristics).
  • Ben Shneiderman, Catherine Plaisant, Maxine Cohen & Steven Jacobs (2009). Designing the User Interface: Strategies for Effective Human-Computer Interaction (5th Edition). Pearson Addison-Wesley (Chapter 10: Quality of Service, p. 405ff). (ReviewSee book in the book list )
  • Ben Shneiderman & Cathérine Plaisant (2004). Designing the User Interface (4th Edition). Pearson Addison-Wesley (Chapter 11: Quality of Service, p. 453ff). (ReviewSee book in the book list )



  • Barber, R. and Lucas, H. (1983). System Response Time, Operator Productivity, and Job Satisfaction, Communications of the ACM, 26(11), 972-986.
  • Brady, J.T. (1986). A theory of productivity in the creative process, IEEE Computer Graphics and Applications, 6(5), 25-34.
  • Butler , T.W. (1983). Computer Response Time and User Performance, Proceedings of ACM CHI’83 Conf., 58-62.
  • Card, S. K., Robertson, G. G., and Mackinlay, J. D. (1991). The information visualizer: An information workspace. Proceedings of ACM CHI'91 Conf., 181-188.
  • Duis, D. and Johnson, J. (1990). Improving User-Interface Responsiveness Despite Performance Limitations, Proceedings of IEEE CompCon'90, 380-386.
  • Miller, R. (1968). Response time in man-computer conversational transactions.Proceedings of IBM Fall Joint Computer Conference, 33, 267-277.
  • Myers, B. A. (1985). The importance of percent-done progress indicators for computer-human interfaces. Proceedings of ACM CHI'85 Conf., 11-17.
  • Robertson, G., Card, S., Mackinlay, J. (1989). The Cognitive Co-Processor Architecture for Interactive User Interfaces. Proceedings of the ACM Conference on User Interface Software and Technology (UIST’89), November 1989, ACM Press, p. 10-18.
  • Robertson, G., Card, S., Mackinlay, J.(1993). Information Visualization Using 3D Interactive Animation.Communications of the ACM, 36(4), 56-71.
  • Rushinek, A. and Rushinek, S. (1986). What Makes Users Happy?, Communications of the ACM, 1986, 29, 584-598.
  • Shneiderman, B. (1984). Response Time and Display Rate in Human Performance with Computers, ACM Computing Surveys, 16(4), 265-285.
  • Thadhani, A. (1981). Interactive User Productivity, IBM Systems Journal, 1981, 20(4), pages 407-423.




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