Updated: April 5, 2013
The Stories section offers a growing selection of articles centered around reports and projects from the UI and graphic design field.
April 5, 2013: Recently, it has been announced that SAP has become prime sponsor of the Interaction Design Foundation (IDF). The IDF executive board, authors and foundation members are among the top and most influential professionals in the global User Experience community.
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October 12, 2012: A multidisciplinary product team used design thinking to create an integrated, end-to-end solution for customer service agents working with social media and traditional online contact channels. The solution, SAP Social OnDemand, delivers user interface innovations to make customer service agents more effective.
July 4, 2012: Here is a collection of personal trip reports of CHI 2012, which took place in Austin, Texas, in May 2012. The main trip report was written by Janaki Kumar. We also added two more reports, one by Fatimah Shahid and a short one by Muktha Hiremath and Visvapriya Sathiyam.
June 13, 2012: Visual analytics is what makes data useful in the hands of decision makers. SAP’s John Armitage talks about new and creative ways of displaying information.
May 31, 2012: SAP Electronic Medical Record (EMR) is a natively built mobile application that gives healthcare professionals instant access to the electronic medical patient records available in a hospital. Using SAP EMR, physicians can view relevant patient information on their iPads at the point of care – such as a patient's bed – during a ward round. Physicians can get an instant clinical overview as well as browse detailed findings, charts, images, progress notes, cumulative lab results, coded diagnoses, and procedure information. Read more about SAP EMR in Clarissa Goetz's article.
May 24, 2012: For companies that want the benefits of a large-scale business management solution without the large-scale effort, SAP Business ByDesign is the perfect solution, especially for growing midsize companies – and it is a cloud-based solution that is easy to access via Web browsers and mobile devices. Read more about ByD in Sonja Lauth's article.
May 3, 2012: As product manager for one of SAP's hottest mobile apps, Rebekka Koehnen knows the importance of designing software for the "Mobile Natives". She shares her insights.
April 26, 2012: 2011 was a year without any conference visits for our author and, consequently, he did not contribute any new conference reports to the SAP Design Guild Website. In February 2012, however, he had the unexpected opportunity to attend the Interaction 2012 conference in Dublin, Ireland. Here is his "practitioner's" report on it.
April 3, 2012: In this article, the authors, Markus Latzina and Joerg Beringer from SAP, discuss the conception of Transformative User Experience and apply it to the user interface itself. They conclude that this is a promising conception for bridging the omnipresent chasm between the levels of content-agnostic operating systems on the one hand, and packaged applications on the other.
February 15, 2012: In an interview with Paul Baur from SAP Info, entitled "Design as Intuitive as the iPhone", Dan Rosenberg, SAP's former SVP for User Experience discusses product design at SAP and the influence of mobile, Apple, and gamification on enterprise software. Read the interview also on the SAP Design Guild.
December 2, 2011: In this article, the authors, Dan Rosenberg, former SVP, SAP User Experience, and Janaki Kumar from SAP UX, offer some best-practice recommendations based on their combined experience of more than 40 years in the global UX field. They outline six scenarios for the mission of global UX teams and conclude with a few principles that apply universally.
November 11, 2011: SAP was a sponsor to the World Usability Day 2011 having the motto, "Designing for social change". The event was held worldwide on November 10, 2011. SAP supported the local event in Mannheim, Germany, as a sponsor. One SAP UX colleague gave a presentation, two further held a workshop, and we provide a few photos thereof.
July 7, 2011: SAP User Experience team members Christine Ronnewinkel and Janaki Kumar organized and co-chaired a paper session entitled, "Sustainability: Future Roles, Responsibilities, and Opportunities for the HCI Profession" at the DUXU 2011 conference. This session was part of the first International Conference on Design, User Experience, and Usability (DUXU) that was jointly held with the HCI International 2011 conference in Orlando, USA, from July 9-14, 2011.
The SAP Design Guild team released a highlight topic entitled, "Designing for a Sustainable Future" to support and promote the paper session. See also the highlight topic for more articles about sustainability.
July 5, 2011: In June 2011, SAP's Global Trade Services (GTS) version 10 successfully exited ramp-up and became generally available. This is a major achievement for the team since this release is full of break through innovation based on complex customer and requirements, and a thoughtfully redesigned user experience that hides much of this complexity from the end-user. This article tells the story of the user experience team's contribution to this milestone.